Shipping Policy

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Shipping Policy for Makkah Prime

At Makkah Prime, we understand the urgency of medical requirements. We are committed to delivering your surgical goods and medical supplies as quickly and safely as possible.

1. Order Processing Time

• All orders are processed within 1–2 business days.

• Orders are not shipped or delivered on weekends or public holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email or phone if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Delivery: [Insert Days, e.g., 3–5] business days.

• Express Shipping: [Insert Days, e.g., 1–2] business days (available for select regions).

• Note: Delivery delays can occasionally occur due to logistics or customs clearance.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

4. Handling of Surgical Goods

Due to the sensitive nature of medical instruments, all items are packed in medical-grade protective packaging to ensure they arrive sterile and undamaged. Please inspect the package upon arrival for any signs of tampering.

5. Damages and Issues

Makkah Prime is not liable for products damaged or lost during shipping if the fault lies with the carrier. However, if you receive your order damaged, please contact us immediately so we can assist you in filing a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping

We currently ship to [Insert Countries/Regions]. Please note that customers are responsible for any customs and taxes applied to their order (tariffs, taxes, etc.) imposed during or after shipping.