Returns & Refunds
Returns & Refunds Policy
At Makkah Prime, we maintain the highest standards of quality and hygiene for all our surgical goods. Because our products are used in medical and clinical environments, we have strict guidelines regarding returns to ensure the safety of all our customers.
1. Return Eligibility
To maintain medical safety standards, we can only accept returns under the following conditions:
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Damaged or Defective Items: If an instrument or piece of equipment arrives damaged or has a manufacturing defect.
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Incorrect Items: If the item delivered does not match your order confirmation.
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Unopened/Sealed Packaging: For non-sterile items, the original packaging must be unopened and the tamper-evident seals must be intact.
Note: Any item that has been used, sterilized, or removed from its original sterile packaging cannot be returned for health and safety reasons.
2. Timeframe for Claims
Please inspect your order immediately upon receipt. Any claims for damages or discrepancies must be reported to our support team within [Insert Number, e.g., 48 hours] of delivery.
3. Return Process
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Contact our customer service at [Insert Email/Phone] with your order number and photos of the issue.
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Once your return is authorized, we will provide instructions on how to ship the item back to our facility.
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Returned items must be packed securely to avoid damage during transit.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Days] business days.
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Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact us directly.